Refund & Cancellation Policy

1. Seat Booking Cancellation

Because CityMate Hostel BD operates a boutique 8-seat facility with limited capacity, seat reservations hold inventory exclusively for you:

• More than 48 hours before check-in: Cancellations made at least 48 hours prior to the requested check-in date are eligible for a 100% refund of advance stay payments.
• Less than 48 hours before check-in: Cancellations within 48 hours of check-in will incur a 1-day stay deduction fee; remaining balances are refunded within 3-5 business days.
• No-Show: If a resident fails to check in within 24 hours of their scheduled date without notice, the reservation is canceled and advance payment is non-refundable.

2. Security Deposit Refunds

Security deposits (if applicable during check-in) are fully refundable upon check-out, provided:

• All room keys and assigned assets (lockers, bedding, remote controls) are returned in original condition.
• No damage to hostel property or fixtures has occurred.
• All monthly dues, meal orders, and service balances are fully settled.

3. In-App Service Orders (Food & Laundry)

Food orders and laundry requests placed through the resident portal can be canceled free of charge before kitchen preparation or pickup begins. Once kitchen preparation or laundry processing has commenced, service charges are non-refundable.

4. Refund Processing Method & Timeline

Approved refunds are processed back through the original payment channel (bKash, Nagad, or Bank Transfer) within 3 to 5 business days. To request a refund, contact management directly or email info@citymatehostelbd.com with your transaction details.